Shipping & Delivery

Order processing

Order processing follows a defined sequence. Production does not begin until the steps below are completed.

1. Payment received

Your order is registered once payment is confirmed (or net-terms invoice issued for approved business accounts).

2. Artwork approval

We confirm receipt of your print-ready artwork and run a prepress check. If issues are identified, we contact you before proceeding.

3. Sample approval (if requested)

For orders including a sample, production of the full run starts only after you approve the printed sample.

4. Production scheduled

Your order enters our production calendar and the delivery window begins to count from this moment.

For orders without a sample request and with artwork that passes prepress without questions, production typically starts within one business day of payment.

Production & delivery times

Standard production lead time is from 5 production days, counted from the moment your order enters our production calendar. Larger runs require additional time and are scheduled together with you.

Indicative production windows

• Up to 200 bottles: from 5 production days
• 200–499 bottles: from 10 production days
• 500–999 bottles: from 15 production days
• 1,000+ bottles: scheduled in our production calendar, timeline confirmed with you in writing before order acceptance

Shipping transit time is in addition to production time. Typical transit windows by carrier on top of production are: Benelux 1–2 business days; Germany, France, Austria 2–3 business days; rest of EU 3–5 business days; UK, Switzerland, Norway, Turkey 4–7 business days.

All production and transit times are indicative and given in good faith. They are not binding deadlines unless explicitly confirmed in writing as part of a quote.

Tracking your order

You will receive a shipping confirmation email with a track-and-trace link as soon as your order leaves our facility. The link directs to the carrier tracking page and is updated by the carrier in near real-time.

If you have not received a tracking link within one business day of the expected ship date, please contact us and we will resend it. Carriers used for Uviqs shipments are selected per destination; the carrier name is shown on your tracking confirmation.

Pallet shipments

Orders of four boxes or more are shipped on a pallet by default. Pallet shipping rates are calculated automatically at checkout based on destination and pallet size — these rates differ from per-box rates. See shipping costs above for an overview of how pricing is determined.

For pallet deliveries, the receiving address must be accessible to a standard pallet truck or forklift. If lift-gate delivery, residential delivery, or specific timed delivery is required, please indicate this at order time — additional carrier fees may apply and will be quoted before dispatch.

Customs & duties

Shipments within the European Union do not incur customs duties or import VAT, as goods move freely between EU member states.

For shipments to Great Britain, Norway, Switzerland, and Turkey, customs duties, import VAT, and clearance fees may apply on arrival. These charges are determined by the destination country customs authority and are the responsibility of the recipient unless otherwise agreed in writing.

Uviqs ships these orders under Incoterms DAP (Delivered at Place) by default, meaning the buyer is responsible for import clearance and any associated taxes or duties. If you require DDP (Delivered Duty Paid) shipping, please indicate this at order time — we can arrange this with a manual quote.

Damaged or missing items

Every shipment is checked and packed under quality control at our facility before dispatch. Despite this, transport damage can occasionally occur.

If your shipment arrives damaged

• Inspect the outer packaging before signing for the delivery. If damage is visible, refuse the delivery or note "damaged on arrival" on the carrier proof of delivery.
• Open the package within 48 hours of receipt and inspect the contents.
• Photograph any damaged bottles, the outer box, and the packing slip.
• Report the damage to us by email within 5 business days of delivery, including the photos and your order number.

We will arrange replacement of damaged bottles at no additional cost once we have received the report and photos. Damage reported after the 5-business-day window cannot be processed under this policy.

If items are missing

If your order arrives short — fewer bottles than ordered — please notify us within 5 business days of delivery. Confirm the box count, the bottle count per box, and the order number. Missing items will be re-shipped at no cost once verified.

Failed deliveries

If a shipment cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery is refused without cause, the carrier will hold the parcel and attempt redelivery according to their standard procedure (typically 1–3 attempts).

If the parcel is ultimately returned to Uviqs, we will contact you to arrange re-shipment. The cost of re-shipment is borne by the customer in cases where the failure is due to incorrect address details or unjustified refusal.

Address & order changes

Shipping address changes can be requested at any time before the order is dispatched. Once a tracking number has been issued, the address can no longer be changed through Uviqs — please contact the carrier directly.

Order modifications (quantity, design, bottle colour) are possible up until the order enters production. Once production has started, design and quantity changes cannot be accommodated due to the custom nature of UV-printed orders. Cancellation of orders already in production is not possible.

Force majeure

Uviqs is not liable for delays in production or delivery caused by events outside our reasonable control, including but not limited to: carrier delays, customs delays, severe weather, strikes, industrial action, transport network disruption, energy supply failure, public health emergencies, and acts of government.

In the event of force majeure, we will inform affected customers as soon as reasonably possible and work to minimise impact on the delivery timeline. No refund of shipping costs or compensation for indirect damages is due in cases of force majeure.

Contact

For any question relating to a shipment, tracking, customs, or delivery, please contact us through the channel where your order was placed, or via our general contact form. Include your order number where possible — this allows us to respond faster.

We respond to shipping queries usually within one business day during normal business hours. Urgent matters (active shipment in transit) are handled with priority.