Terms of Service

Orders & order acceptance

An order placed through the webshop or via a quote is an offer to purchase. A binding contract is formed only when we confirm acceptance of the order in writing (typically by email or order confirmation).

Quotes

Quotes provided by Uviqs are valid for 30 days unless stated otherwise. Prices, lead times, and specifications in a quote remain subject to confirmation at the time of order.

Right to refuse

We reserve the right to refuse or cancel an order before acceptance, including in the following cases:

• The artwork submitted infringes third-party rights or contains unlawful content
• The artwork is technically unsuitable for UV printing and cannot be made suitable
• A pricing or product error is identified before production starts
• We have reasonable concerns about fraud, payment risk, or misuse of the webshop

If we refuse an order, any payment already made will be refunded in full.

Prices, payment & taxes

Prices

Prices on the webshop are in Euro (EUR) and exclude VAT, unless explicitly stated otherwise. Volume pricing applies automatically based on order quantity — see our pricing page for current tiers.

We reserve the right to adjust prices and tiers. Prices applicable to your order are those shown at the time of order confirmation.

Payment methods

• Credit card (Visa, Mastercard, American Express)
• iDEAL and other local bank transfer methods
• SEPA bank transfer
• Net-terms invoice — by request only, subject to credit approval (see below)

Payment terms

Payment is due before production starts, unless otherwise agreed in writing. For approved net-terms invoices, the payment period is 14 days from the invoice date.

Late payment may result in interest charged at the statutory commercial rate under Dutch law, plus reasonable collection costs. We may suspend ongoing or future orders for accounts with overdue invoices.

Invoice payment on request

Payment on invoice is not enabled by default. Business customers may request invoice payment terms, subject to the following conditions:

• Credit limit check. All requests are reviewed against a credit limit assessment. Based on the outcome, we accept or decline the request, or grant invoice terms up to a specific credit limit.
• Minimum order quantity. Invoice payment is available from 50 bottles per order. In practice, invoice terms are typically granted for orders of 100 bottles or more.
• Approval before order. Approval must be in place before the order is placed. We confirm the outcome in writing.

To request invoice payment terms, please contact us through our contact form with your business details. A typical review takes one to two business days.

Taxes & duties

VAT is applied where required by EU rules. For shipments outside the EU, import duties, taxes, and clearance fees are the customer's responsibility — see our shipping policy for details.

Production & delivery

Production lead times depend on order quantity. The full schedule is in our shipping & delivery policy. As a summary, production typically takes from 5 business days for smaller orders, and longer for larger quantities or scheduled runs.

When production starts

Production time starts from the moment your full order is ready for the production run — that is, after you approve the printed sample (if requested), or immediately if no sample is requested.

Delivery times & risk

Estimated delivery dates are indicative, not binding, unless we have explicitly agreed a fixed delivery date in writing. We will make reasonable efforts to meet stated delivery windows.

Risk of loss or damage passes to you when the order is handed over to the carrier. Title to the products transfers to you upon full payment of the invoice.

For full shipping terms — including destinations, costs, customs, and damage handling — see our shipping & delivery policy.

Customer artwork & intellectual property

Your artwork stays yours

You retain full ownership of any artwork, logos, designs, or brand assets you upload or design through our bottle designer. We do not claim ownership of your IP.

Licence to produce

By placing an order, you grant Uviqs a non-exclusive, royalty-free, worldwide licence to use the submitted artwork for the limited purposes of:

• Producing your order (printing, quality control, sample creation)
• Storing the artwork for the duration of the customer relationship plus three years, to enable reprints
• Using anonymised or aggregated representations for internal portfolio purposes

We will not use your artwork for marketing or public portfolio purposes without your written consent.

Your warranty

You warrant that:

• You own or have all necessary rights to the artwork you submit
• The artwork does not infringe third-party intellectual property, privacy, publicity, or personality rights
• The artwork does not contain unlawful, defamatory, obscene, or offensive content

You agree to indemnify Uviqs against any third-party claim arising from artwork you submitted that breaches these warranties.

Uviqs' intellectual property

The Uviqs' name, logo, website design, bottle designer tool, written content, photography, and all other content on the webshop are the intellectual property of Uviqs or its licensors. You may not reproduce, modify, or commercially use this content without prior written permission.

Quality, returns & warranty

Inspection on delivery

You should inspect the bottles within 14 calendar days of delivery. Defects discovered during this period should be reported as set out in our returns & refunds policy.

Print quality and your artwork

Print quality depends on the artwork you submit. Our design tool flags clearly low-resolution uploads as a helpful check, but it cannot guarantee a perfect print from every file. You are responsible for ensuring that your artwork is print-ready, sharp, and correctly sized for your intended print area.

Prints that come out poorly because of source-file issues — including low resolution, heavy compression, upscaling, or unsuitable image types — fall outside our reprint policy. Production errors caused by Uviqs (misalignment, incorrect colour profile, equipment fault) are covered: we reprint at no cost. See the print warranty below.

Print warranty

Uviqs UV-printed bottles carry a 6-month manufacturing warranty from the date of delivery against print fading, peeling, and adhesion failure under normal use. Full warranty terms are in the returns policy.

Custom orders are non-returnable

Because each order is produced to your specific design, custom orders are not returnable for change of mind. The exemption from the 14-day right of withdrawal under EU Directive 2011/83/EU Article 16(c) applies. Full conditions and exceptions are in the returns & refunds policy.

Liability limits

To the maximum extent permitted by applicable law:

• Uviqs' total liability under or in connection with any order is limited to the total invoice amount paid by you for that order, excluding VAT
• Uviqs is not liable for indirect or consequential damages, including but not limited to lost profits, lost revenue, lost goodwill, business interruption, or third-party claims, except where such loss results from our intent or gross negligence
• Uviqs is not liable for damages caused by inaccurate, late, or incomplete information provided by you, or by artwork that does not meet our published specifications

These limits do not apply where liability arises from intentional misconduct or gross negligence, or where mandatory law prevents their application.

Force majeure

Neither party is liable for failure to perform an obligation under these terms where the failure is caused by circumstances beyond reasonable control. Such circumstances include but are not limited to:

• Natural events (storms, floods, earthquakes)
• Acts of war, civil unrest, or terrorism
• Government measures, sanctions, or trade restrictions
• Strikes, labour disputes, or industry-wide disruptions
• Failures of essential infrastructure, including production machinery breakdowns, supplier failures, or shipping carrier outages
• Pandemic, epidemic, or large-scale health emergency

The affected party will notify the other promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may cancel the affected order without further liability. Full shipping-related force majeure terms are in our shipping policy.

Termination & changes

Termination by either party

Either party may terminate the relationship in writing if the other party materially breaches these terms and fails to cure the breach within 14 days of written notice. Termination does not affect orders in production or already shipped.

Suspension

Uviqs may suspend orders or close accounts immediately where you fail to pay invoices when due, breach these terms, or where required by law or to prevent fraud.

Changes to these terms

We may update these terms from time to time to reflect changes in our practices or the law. The version and last-updated date at the top of the page will always reflect the current version. The terms applicable to your order are those in effect at the time the order is accepted.

For material changes, we will provide reasonable notice through the webshop or by email before the new terms take effect.

Governing law & contact

These terms, the contract formed when we accept your order, and the relationship between Uviqs and you are governed by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Any disputes arising from or in connection with these terms shall be submitted to the competent court of the district in which Uviqs is established, unless mandatory law provides otherwise.

Online dispute resolution

The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We strongly prefer to resolve issues directly — escalation is a last resort.

Contact

For any question about these terms, please use our contact form. Include your order number where relevant. We typically respond within one business day during normal business hours.